Terms & Conditions Sky Casino Malaysia

To register and use Sky Casino's services, you must meet the following eligibility requirements. Sky Casino reserves the right to verify a player's identity at any time and to suspend accounts that do not meet these requirements.

• You must be at least 18 years old on the date of registration.
• You must be an individual legally capable of entering into a binding contract.
• Each individual is only permitted to hold one (1) active account at Sky Casino. Registering multiple accounts is strictly prohibited and may result in the forfeiture of all balances.
• All information provided during registration must be accurate, complete, and up to date. Accounts found using false identities will be terminated immediately.
• You are solely responsible for keeping your account password confidential. Sky Casino is not liable for any losses resulting from unauthorised access to your account.
• Accounts that have been inactive (no log-in) for 180 consecutive days may be subject to a management fee of RM10 per month until the balance reaches zero or the account is reactivated.

Sky Casino supports a wide range of local Malaysian payment methods to make your transactions seamless. All transactions are processed through a secure, encrypted payment gateway.

Accepted Payment Methods

Deposit and withdrawal methods supported by Sky Casino:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Maybank2u, CIMB Clicks, Hong Leong Connect, AmOnline, and other major Malaysian banks

Deposit & Withdrawal Limits

Sky Casino does not charge any fees for deposits or withdrawals. However, your payment service provider may apply their own charges, which are beyond our control.

Your first withdrawal requires a successful identity verification (KYC). Please ensure your identification documents have been uploaded and verified before submitting your first withdrawal request to avoid delays.

Sky Casino offers a wide range of exciting bonuses and promotions for both new and existing members. Each offer comes with specific terms and conditions that must be met before any bonus winnings can be withdrawn.

• Bonuses are only available to members who have registered and verified their account at Sky Casino.
• Rollover (wagering) requirements: Before any bonus winnings can be withdrawn, you must fulfil the rollover requirement stated in the relevant bonus terms. For example, a MYR100 bonus with a 10x rollover means you must place a total of MYR1,000 in wagers using those bonus funds.
• Bonuses may not be combined with other offers unless explicitly stated otherwise.
• Sky Casino reserves the right to void any bonus suspected of being obtained through fraud, abuse, or exploitation of system vulnerabilities.
• Bonuses have an expiry date. Any unused bonus will automatically expire at the end of the stipulated period with no compensation.
• Eligible games for meeting bonus rollover requirements may vary by promotion. Please check the terms of the relevant promotion.
• Sky Casino reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

All games offered at Sky Casino — including live baccarat, roulette, blackjack, Dragon Tiger, slots, and Sports Betting (Malaysia Super League football, EPL, badminton, IPL cricket, and more) — are subject to their respective game rules. Sky Casino uses a Random Number Generator (RNG) system independently verified by internationally accredited certification bodies for all digital games.

• The outcome of all games is final and may not be disputed once a round is complete, unless a verifiable technical error has occurred.
• In the event of a technical disruption or connection failure during gameplay, Sky Casino will endeavour to restore the game session based on server records. If restoration is not possible, any affected bets will be fully refunded.
• The use of any automated software, bots, or third-party tools for playing or betting on Sky Casino is strictly prohibited.
• For Sports Betting, Sky Casino reserves the right to suspend or void markets in the event of extraordinary circumstances, such as match suspensions, force majeure events, or suspected sports fraud.
• Minimum and maximum bet limits vary by game and VIP membership tier. Check the respective game pages for the latest limit details.

Sky Casino takes its social responsibility very seriously. We believe gambling should be a safe and enjoyable form of entertainment, not a source of financial or emotional stress. To that end, we provide a range of tools to help players manage their gambling activity.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a maximum loss limit for a given period to keep your spending in check.
• Gaming Break: Take a break from the platform for 24 hours, 7 days, or 30 days using the temporary break feature.
• Self-Exclusion: Players who feel they need help can use the full self-exclusion feature — the account will be closed and you will not be permitted to re-register for the chosen duration (minimum 6 months).
• Sky Casino will not contact players who have used the self-exclusion feature with any marketing offers.

If you or someone you know needs help with a gambling problem, please contact Talian Kasih 15999 or visit the Responsible Gaming for more information and support resources.

Sky Casino prioritises the security and privacy of your personal data. All information you provide is protected in accordance with international data protection standards and our full privacy policy.

• All personal and financial data is transmitted over a secure 256-bit SSL connection.
• Sky Casino will not sell, lend, or disclose your personal information to third parties without your consent, except where required by law.
• We may use cookies and similar tracking technologies to enhance your user experience and analyse platform usage.
• You have the right to request access to, correction of, or deletion of your personal data by contacting us at support@skycasino.run.
• Please read Privacy Policy our full policy to understand how we collect, use, and protect your data.

Sky Casino reserves the right to suspend, restrict, or close a player's account under certain circumstances without prior notice, particularly in cases involving the security and integrity of the platform.

Reasons for Account Closure

• Failed identity verification or refusal to provide requested documents.
• Using multiple accounts to gain an unfair advantage.
• Suspected fraud, money laundering, or other illegal activities.
• Exploiting software bugs or technical errors to obtain illegitimate winnings.
• Use of automated software, bots, or third-party tools.
• Abusive or threatening behaviour directed at customer support staff.
• Violation of any part of these Terms & Conditions.

If your account is closed due to a breach of these terms, any balance obtained through means that violate those terms may be forfeited. Balances legitimately earned will be returned upon completion of the investigation, subject to the decision of Sky Casino management.

If you wish to close your account at your own request, please contact our customer support. Ensure all bonus rollover requirements have been met and all pending withdrawals have been processed before closing your account.

Sky Casino is committed to resolving all complaints and disputes in a fair and transparent manner. If you have any complaint regarding your use of the platform or a game outcome, please follow the procedure below:

1. Contact Customer Support: The first step is to contact the Sky Casino support team via live chat or email at support@skycasino.run. Please include full details of your complaint, along with any relevant transaction numbers or game IDs. We will endeavour to resolve your complaint within 24–48 hours.
2. Formal Appeal: If you are not satisfied with the resolution at the customer support level, you may submit a formal appeal to our senior management via the same email address. Please include your original complaint ticket number. Formal appeals will be reviewed within 5–7 business days.
3. External Resolution Body: If a dispute cannot be resolved internally, you have the right to refer the matter to an alternative dispute resolution (ADR) body recognised by our licensing authority. For more information, please contact us directly.

These Terms & Conditions are governed by applicable laws, and any dispute that cannot be resolved amicably will be referred to the appropriate jurisdiction in accordance with Sky Casino's operating licence terms.

Sky Casino reserves the right to modify these Terms & Conditions at any time. Players will be notified via an on-site notice or email for significant changes. Continued use of the platform after such changes take effect constitutes acceptance of the updated terms.