At Sky Casino, your privacy is more than a legal obligation — it is the foundation of the trust you place in us. This document explains in detail how we collect, store, use, and protect your personal data as a player on our platform.
Six core pillars of personal data protection on the Sky Casino Malaysia platform
All data transmitted between your device and Sky Casino's servers is protected by 256-bit SSL/TLS encryption — the same technology used by Malaysia's leading banks, including Maybank and CIMB.
SSL/TLS 256-bitSky Casino only collects data that is strictly necessary to deliver our services — nothing more, nothing less. We do not collect sensitive data unrelated to the platform's operations.
Data Minimisation PrincipleSky Casino does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes without your explicit consent.
Your Data Belongs to YouYou have the right to access, correct, or request the deletion of your personal data at any time. A privacy management portal is available directly within your Sky Casino account settings.
Right to Access & ErasureAll payment information — including transactions via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX — is processed through a secure payment gateway and is not stored on Sky Casino's servers.
PCI-DSS CompliantOur Privacy Policy is written in language that everyday Malaysians can understand — not filled with confusing legal jargon. We believe you deserve to know exactly what happens with your data.
Plain LanguageImportant Note: This Privacy Policy applies to all users of the Sky Casino platform, including website visitors, registered members, and active players. By using Sky Casino's services, you agree to the terms set out in this Privacy Policy. For any enquiries, contact us at support@skycasino.run.
Sky Casino ("we", "our platform") takes the privacy and personal data of every user seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the Sky Casino platform in Malaysia.
We adhere to internationally recognised data protection standards. Sky Casino is committed to ensuring that your personal data is handled in a transparent, fair, and secure manner at all times — whether you are enjoying slots, betting on a Malaysia Super League football match, or following a BWF badminton tournament on our platform.
This policy may be updated from time to time. Any significant changes will be communicated to you via a notice on the website or by email. Your continued use of the Sky Casino platform after such changes take effect constitutes your acceptance of the updated policy.
Sky Casino only collects data necessary to deliver a secure service, meet regulatory requirements, and enhance the player experience. The following are the categories of data we may collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Data | Email address, phone number | Mandatory |
| Account Data | Username, password (encrypted) | Mandatory |
| Financial Data | E-wallet details (TNG, GrabPay), FPX bank account | Required (Transaction) |
| Verification Documents | MyKad copy, utility bill (for KYC) | Required for Withdrawal |
| Marketing Preferences | Preferences for promotions and notifications | Optional |
Our Commitment: Sky Casino does not directly collect credit card numbers. All financial transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed by certified third-party payment gateways. We only receive transaction confirmations — not your full card or account details.
Sky Casino uses your personal data for the following purposes, each grounded in a valid legal basis:
Sky Casino does not sell or rent your personal data to third parties. However, under certain circumstances, we may share your information with the following parties:
Warning: Sky Casino will not share your personal data with advertisers, data brokers, or third-party marketing companies without your explicit consent. If you receive a communication claiming to be from Sky Casino that appears suspicious, please contact us immediately at support@skycasino.run.
The security of your data is an absolute priority at Sky Casino. We implement multiple layers of technical and organisational security controls to protect your personal information from unauthorised access, loss, or misuse.
Important: While we take all reasonable steps to protect your data, no system is entirely immune to breaches. You play an important role too — use a strong password, enable 2FA, and never share your Sky Casino login credentials with anyone. Sky Casino will never ask for your password via email or live chat.
As a Sky Casino user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
If your data is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data. Some data may need to be retained to meet regulatory requirements.
You may object to the processing of your data for direct marketing purposes at any time by updating your preference settings.
You may request a copy of your data in a machine-readable format (JSON/CSV) for transfer to another platform.
Under certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, please contact the Sky Casino privacy team at support@skycasino.run with the email subject line "Privacy Rights Request". We will verify your identity and process your request within 30 working days. This service is free of charge.
Sky Casino uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver relevant content. Below are the types of cookies we use:
You can manage cookies through your web browser settings. Disabling certain cookies may affect the functionality of some areas of the Sky Casino platform. For more detailed cookie management, use the "Cookie Settings" link found at the bottom of our website.
Sky Casino retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable laws and regulatory obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Service operations |
| Financial Transaction Records | 7 years | AML & financial audit requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Security Logs | 2 years | Security investigation |
| Marketing Data | Until you withdraw your consent | User consent |
| Analytics Cookie Data | 13 months | Platform analytics |
Once the retention period expires, data will be permanently deleted or anonymized, whichever is more appropriate.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Sky Casino handles your personal data, please contact our Data Protection Officer:
We also encourage you to read Terms & Conditions and page Responsible Gaming for a comprehensive overview of Sky Casino's policies and commitments to players in Malaysia.
This Privacy Policy was last updated on 1 January 2026. Sky Casino reserves the right to modify this policy at any time. Please review this page periodically to stay informed about how we protect your privacy.
Your data is protected. Your gameplay is guaranteed fair. Your privacy is respected. Register with Sky Casino today and enjoy a safe, responsible online casino experience.
18+ only. Gamble responsibly. By registering, you accept the Privacy Policy & Terms & Conditions us.